How to choose a contractor

You’ve made the decision to switch to natural gas energy – wise decision! To help you with this important step, Heritage Gas will work with you to arrange for a qualified natural gas contractor to install your home’s new natural gas home heating and water heating system or other natural gas appliances. Heritage Gas works with local hearth retailers and participating commercial contractors who have committed to a high level of natural gas service.  View a list of Heritage Gas Authorized Network Members: Home or Commercial

You can use any natural gas contractor of your choice. Here are some tips to assist you. Keep in mind, there’s more to selecting a contractor than just price. The lowest price is not always your best value.

Step 1 – Find the right contractor

• Get referrals from friends, neighbours, co-workers, or relatives.
• Check your telephone directory, newspaper, radio or TV ads.
• Ensure you choose a contractor that promotes the quality of their service and equipment at a reasonable price and not just at the lowest prices.
• Choose experienced firms with certified personnel.
• Check the services they provide – such as 24 hour emergency service.
• Do they provide maintenance and service after installation and after the warranty is done?
• Check warranty agreements and who honours equipment, materials and labor.
• Can they provide references?
• Do they have public liability and property damage insurance?

Step 2 – Get estimates

• Some small jobs may be priced immediately while larger jobs may require more time for a contractor to prepare a quote.
• Get all estimates in writing. Your estimate should be easy to read and understand and outlines the equipment, necessary permits or licences and any additional costs.

Step 3 – Get it in writing!

• A written contract doesn’t have to be complicated but can protect you from many potential problems.
• A contract should clearly state the following:
  • The name, address and telephone number of the contractor.
  • A full description of the work and the material and products to be used.
  • When the work will start and be completed.
  • How much you will be charged for the work and when you will have to pay.
  • Licenses and contracts to be purchased by the contractor.
  • Who is responsible to remove old equipment and materials?
  • Warranty and guarantee on materials and labour.

Remember, a contract is a legally binding document when signed by both parties. It is important to understand and agree with its contents before you sign. Don’t sign it unless you are satisfied that it includes all necessary information and accurately represents what you have agreed to.