We are Heritage Gas Limited, a gas utility committed to providing our customers with safe, reliable, and economical natural gas services.
All our customers help pay the costs of building, operating and maintaining our system—the things we install to supply natural gas and services to our customers, including you. The lower the costs are, the lower our rates can be. Keeping costs down, while maintaining safety and reliability, takes cooperation and rules.
The Distribution Service Rules are the rules for our system. They govern how we serve you, and how you take service from us. They are part of every service agreement—the agreement between us as the provider of natural gas services and you as our customer. We have that agreement with you whether you sign a contract or we simply begin providing you with gas on the basis of these Rules.
These Rules are approved by the Nova Scotia Utility and Review Board (which we refer to as the "Board") and can't be changed without its approval. Once the Board approves the Rules, they are legally binding on you and us. If a dispute should arise concerning the application of these Rules, you have the right to complain to the Board and have the Board determine how that dispute should be resolved.
Download the Natural Gas Distribution Service Rules
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