Sections On Your Invoice Explained

• Account No

  Your unique number to reference when you call our Customer Care Team or make online bank payments.

• Service Address

  The address where natural gas service is being provided. It may or may not be the same as the Mailing Address.

• Premise

  A unique number assigned to the service address.

• Rate Category

  The rate classification that applies to your service address. All rates are approved by the Nova Scotia Energy Board.

• Invoice Period

  The date range period for the current invoice. Also known as, the consumption period.

• Previous Invoice

  The amount of your previous invoice.

• Previous Payments

  The payment (s) you have made since your last invoice.

• Balance Forward

  Any unpaid amounts from the previous invoice.

• Total Current Charges

  Total amount due for the current billing period.

• Amount Due

  Total amount for current billing period and any previous unpaid amounts.

• Transportation Cost Recovery

  A charge calculated on a per unit rate (in GJs) to recover the costs of transporting natural gas to our customers through pipelines owned by other companies

• Deferral Recovery

  A charge calculated on a per unit rate (in GJs) to recover deferred costs related to the Revenue Deficiency Account.

• Provincial Rebate

  For eligible properties the Province of Nova Scotia administers the Your Energy Rebate program to provide an on bill rebate of 9% of the Subtotal amount of your invoice.

• Municipal Payment

  Payment made to a municipality that allows Eastward Energy to install gas distribution facilities in the Right of Way. Eastward Energy collects and remits this payment to your local municipality. The calculation is only applied to the FMCC & BEC.

• Special Meter Reading

  The cost of issuing a technician to obtain a meter read or other misc. site work required.

• Security Deposit

  A refundable amount paid by the customer in lieu of good payment history or if no payment history exists.

• Usage (M3)

  Measure gas units in metres cubed.

• Correction Factor (Pressure x Energy)

  Used to convert gas measured in M3 to GJ (gigajoules).

• Usage: “A”

  indicates an actual meter read. “E” - indicates your usage for this period was estimated.

• Fixed Monthly Customer Charge

  A fixed charge that covers the cost of your service line, natural gas meter, customer account administration and 24-hour emergency service. The amount is charged regardless of the energy consumed.

• Base Energy Charge

  This fee is the cost to distribute natural gas through the Eastward Energy pipeline system to your property. General Service Class customers are billed on a declining block rate. There are three tiers based on the amount of GJs used in a consumption period. First 15 GJs, Next 400 GJs, Additional GJs.

• Gas Cost Recovery Rate

  The cost of the natural gas you use each month. This cost is reviewed regularly and is adjusted to reflect current market prices for natural gas. The price for natural gas depends on weather and market conditions.

If you have further questions about your invoice, please contact Customer Care at 1-877-836-7427.