image description

We’re improving your customer experience.

  • Home
  • Customer Advantage

Paperless billing to serve you better

Our online billing and customer self-serve portal, Customer Advantage, provides enhanced convenience for those customers looking for online services.

Our new online billing and customer self-serve portal will be available to all customers. Note: all current electronic billing customers will already have accounts set up. See below for sign-in instructions. 

As part of our commitment to serving you better, we have improved your paperless invoicing experience. Customers will be able to:

  • Pay invoices online.
  • Self-serve options, such as signing up for our Pre-Authorized Payment Plan.
  • View up to 24-months of invoice and usage history.
  • Easier access to manage account information.
Sign-In Here

Enhanced Service with Customer Advantage

Usage & History

image description

Customer Advantage offers an easy way to view your natural gas usage and access to your natural gas usage history.

Service Requests

image description

This new self-serve portal, allows you to submit request services such as move-in and move-out requests.

Payments

image description

Customers can make one-time or ongoing online payments via pre-authorized debit or credit card.

Communications & Info

image description

Customer Advantage offers the ability to update your information and manage the types of communications or notifications you receive.

Not Registered for Customer Advantage?

Getting started is quick and easy: 

  1. Visit myaccount.eastwardenergy.com. (Tip: Google Chrome for the best experience.) 
  2. Click “Sign up for Customer Advantage”.
  3. Fill out the registration form.  You’ll need your 8-digit Eastward Energy account number.
  4. Check your email for a confirmation message.
  5. Log in securely: Each time you sign in, we’ll email you a Verification Code.  You have 5 minutes to enter it.
  6. Enjoy your Customer Advantage benefits!

 

Already have a Customer Advantage profile and forgot your UserID or Password?

Here’s how to reset:

  1. Visit myaccount.eastwardenergy.com. (Tip: Use Google Chrome for the best experience.)
  2. You will need the email address linked to your profile.  Then click “Forgot User ID” or “Forgot Password” (under the Log In button).
  3. Follow the prompts and click Submit.
  4. Check your email inbox or junk folder. You have 20 minutes to use the reset link.
  5. Click the link in your email and create your new User ID or Password.
  6. Log in securely: Each time you sign in, we’ll email you a Verification Code.  You have 5 minutes to enter it.
  7. Log in and enjoy Customer Advantage!

Having trouble signing-in to Customer Advantage?

Please contact our Customer Care team at 1 (877) 836-7427.

 

Payments and Forms

Customers who are not registered for Customer Advantage can make a credit card payment and submit a form electronically.

Ready to take the next step? Connect to natural gas.

Get In Touch Today