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Heritage Gas COVID-19 Updates

Heritage Gas COVID-19 Updates

June 23, 2020

Since the onset of COVID-19, Heritage Gas has continued to safely deliver natural gas to local residents and businesses. The safety of our employees, customers, and communities is always our top priority. While the emergence of COVID-19 has changed the way our field and office operations work, we’re always here to support our customers and the community.

Learn more about some of the ways our business has changed and has continued to move forward. As always, we’re here for you. We will continue to take appropriate precautions to keep you safe.

Safety Measures

Heritage Gas has implemented a series of additional safety measures to prevent the spread of COVID-19. We expect these measures to be in place for the foreseeable future and thank you for working with us to help keep everyone safe. Additional safety measures include (but are not limited to):

  • Telephone and on-site screening
  • Physical distancing from other employees, customers and community members
  • Preventative hygiene measure including hand washing and personal protective equipment (PPE)
  • Regular and comprehensive cleaning schedule
  • Working remotely and limiting travel

Learn more about natural gas safety.

Customer Support

For many homeowners and businesses, this has been a difficult time. We are committed to helping our customers find solutions to manage their natural gas bills. Our Customer Care Team is ready to discuss your account and bill payment options.  If you have any concerns or questions about your account, please contact us today.

If you have questions about natural gas opportunities and solutions for your home or business, our Account Management team continue to work remotely and are here to help. They look forward to learning about your property, discussing your energy needs and helping you find the best solutions.

Reach out to us today.

In Our Community

Our natural gas technicians continue to ensure we have a safe and reliable gas distribution system. They maintain safe operation of our natural gas system by monitoring customer gas meters, identifying underground gas lines through locate requests, activating new customers, and much more.

Our construction team has continued to install natural gas pipelines in our neighbourhoods, ensuring we are contributing to the growth of our communities. In the weeks ahead, when you see Heritage Gas teams doing construction work, please maintain a minimum distance of 6 feet. As businesses re-open and more people start mobilizing, we will continue to implement steps to maintain a flow of traffic and minimize disruption to all service areas.

March 18,2020

Heritage Gas understands that this is a difficult time for all Nova Scotians.  

The evolving COVID-19 situation is having an impact on our community, residents, and businesses in many ways.

Please call our Customer Care Team at 1(866) 313-3030 if you would like to discuss bill payment options.

March 16, 2020

Dear valued customers,

In relation to COVID-19, Heritage Gas has proactively taken measures to protect the health and safety of our employees and our communities.

Please note that Heritage Gas offices will remain closed until further notice but we are committed to maintaining normal operations and will continue to provide reliable energy to all homes and businesses in the communities we serve. 

We are taking all steps recommended by our public health authority and by the provincial government. We have implemented the following actions:

  • Restricting business travel
  • Applying social distancing
  • Implementing recommended self-isolation practices
  • Cancelling group meetings and leveraging technology to continue communications
  • Practicing good hygiene
  • Heightening cleaning protocols

If preparing for a site visit: You may be asked by a Customer Care Representative or Field Technician about recent travel outside of Canada or your health status related to COVID-19, to enable us to provide service in your home. This information will be used for service purposes only and will not be stored.  We kindly ask that you notify us ahead of time if anyone at your home or business has flu-like symptoms or has travelled outside Canada in the last 14 days, so we can adequately protect our employees.

We are operating at a heightened level of emergency preparedness and staying closely connected to recommendations from public health authorities and medical experts.

If you have any questions, please contact our Customer Care Team at 902-466-2003. Thank you for your support in protecting our community.

Regards,

Heritage Gas Limited

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