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COVID-19 Updates

March 18,2020

Heritage Gas understands that this is a difficult time for all Nova Scotians.  

The evolving COVID-19 situation is having an impact on our community, residents, and businesses in many ways.

Please call our Customer Care Team at 1(866) 313-3030 if you would like to discuss bill payment options.

March 16, 2020

Dear valued customers,

In relation to COVID-19, Heritage Gas has proactively taken measures to protect the health and safety of our employees and our communities.

Please note that Heritage Gas offices will remain closed until further notice but we are committed to maintaining normal operations and will continue to provide reliable energy to all homes and businesses in the communities we serve. 

We are taking all steps recommended by our public health authority and by the provincial government. We have implemented the following actions:

  • Restricting business travel
  • Applying social distancing
  • Implementing recommended self-isolation practices
  • Cancelling group meetings and leveraging technology to continue communications
  • Practicing good hygiene
  • Heightening cleaning protocols

If preparing for a site visit: You may be asked by a Customer Care Representative or Field Technician about recent travel outside of Canada or your health status related to COVID-19, to enable us to provide service in your home. This information will be used for service purposes only and will not be stored.  We kindly ask that you notify us ahead of time if anyone at your home or business has flu-like symptoms or has travelled outside Canada in the last 14 days, so we can adequately protect our employees.

We are operating at a heightened level of emergency preparedness and staying closely connected to recommendations from public health authorities and medical experts.

If you have any questions, please contact our Customer Care Team at 902-466-2003. Thank you for your support in protecting our community.

Regards,

Heritage Gas Limited

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