Since the onset of COVID-19, Heritage Gas has continued to safely deliver natural gas to local residents and businesses. The safety of our employees, customers, and communities is always our top priority. While the emergence of COVID-19 has changed the way our field and office operations work, we’re always here to support our customers and the community.
Learn more about some of the ways our business has changed and has continued to move forward. As always, we’re here for you. We will continue to take appropriate precautions to keep you safe.
Safety Measures
Heritage Gas has implemented a series of additional safety measures to prevent the spread of COVID-19. We expect these measures to be in place for the foreseeable future and thank you for working with us to help keep everyone safe. Additional safety measures include (but are not limited to):
- Telephone and on-site screening
- Physical distancing from other employees, customers and community members
- Preventative hygiene measure including hand washing and personal protective equipment (PPE)
- Regular and comprehensive cleaning schedule
- Working remotely and limiting travel
Learn more about natural gas safety.
Customer Support
For many homeowners and businesses, this has been a difficult time. We are committed to helping our customers find solutions to manage their natural gas bills. Our Customer Care Team is ready to discuss your account and bill payment options. If you have any concerns or questions about your account, please contact us today.
If you have questions about natural gas opportunities and solutions for your home or business, our Account Management team continue to work remotely and are here to help. They look forward to learning about your property, discussing your energy needs and helping you find the best solutions.
In Our Community
Our natural gas technicians continue to ensure we have a safe and reliable gas distribution system. They maintain safe operation of our natural gas system by monitoring customer gas meters, identifying underground gas lines through locate requests, activating new customers, and much more.
Our construction team has continued to install natural gas pipelines in our neighbourhoods, ensuring we are contributing to the growth of our communities. In the weeks ahead, when you see Heritage Gas teams doing construction work, please maintain a minimum distance of 6 feet. As businesses re-open and more people start mobilizing, we will continue to implement steps to maintain a flow of traffic and minimize disruption to all service areas.
Planning for the Future
To help our communities recover from the COVID-19 pandemic, we will need to rebuild our local economy. This is an opportunity to invest in innovative, low-carbon technologies to reduce greenhouse gas emissions and build a greener economy that helps address climate change. Learn about how low-carbon hydrogen gas, along with renewable electricity and renewable natural gas, will help us achieve our climate action goals in Nova Scotia.
Learn more about our vision to achieve net-zero emissions by 2050.
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